Complaints

Select Insurance Brokers Pty Ltd management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers’ right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Mr Craig Humphreys Complaints Officer Select Insurances Brokers Pty Ltd Unit 1 / 413 Victoria Street, Wetherill Park NSW 2164 PO Box 6832, Wetherill Park NSW 2164

Phone: 1300 008 245

Fax: (02) 9725 1194

Email: insure@selectinsurance.com.au

Website: www.selectinsurance.com.au

The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 20 business days of receipt. Your complaint will be dealt with fairly, transparently and in a timely manner. Our complaint and dispute resolution service is available to you free of charge.

If your complaint is not successfully resolved within 45 calendar days of you first raising your complaint, then you can refer the matter to the Australian Financial Complaints Authority (AFCA) to assist in making an independent assessment of your matter.

Contact details below:

Australian Financial Complaints Authority (AFCA)

Mailing address – Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001

Phone: 1800 931 678

Fax: (03) 9613 6399

Email: info@afca.org.au

Website: www.afca.org.au

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